Case Manager



Case Manager


To provide high quality support and guidance to enable customers to overcome barriers to enable them to reintegrate back into society and stop reoffending.

Main Duties and Responsibilities

Manage a caseload of customers with complex needs requiring intensive person-centred support.

Provide advice guidance and support to overcome barriers to social inclusion and signpost to internal and external support:

Mentoring with Volunteers or more specific support from external agencies e.g. housing, substance use or mental health.

Development of customer action plan post referral, updating and developing whilst addressing barriers

To ensure the accurate and timely recording of input client data and information in order that the service operates within contractual, administrative and financial requirements

To ensure effective case management and coordination covering areas of risk with a particular focus on safeguarding children and adults, problematic behaviour, housing, social and family functioning, employability, psychological and physical health

Utilise motivational interviewing, cognitive behavioural techniques and brief interventions in both one-to-one and group settings to promote engagement in appropriate services, encourage self-esteem, wellbeing, self-responsibility and enhanced motivation.

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with the line manager.

Essential Experience

Understanding of the barriers faced by offenders/ex-offenders with multiple and/or complex needs in relation to reintegration back into society (E)
Ability to work with and manage challenging behaviour (E)
Ability to maintain professional boundaries and work effectively with partnership agencies (E)
Demonstrable experience of successfully working to targets (E)
Good verbal, presentation and written skills and ability to communicate concisely and effectively. (E)
Good IT skills, including familiarity with Microsoft Office software and previous experience of working with databases. (E)
Ability to critically reflect and evaluate interventions and service delivery, identifying areas for development (E)

This post requires a Disclosure and Barring Service Check at an Enhanced level

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

For further details and / or to apply for this job, please contact us today quoting Ref: JB-110505

07748 707550

Or email your CV in confidence to: