The Team Leader role is integral to the success of our client's employment programmes, ensuring staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants.
The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leader will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads.
As a Team Leader you will be responsible for managing and supporting the Employment Advisor Teams. This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams.
The successful candidate will have excellent interpersonal skills, solution focussed approach, target driven and be highly organised.
Main Duties and Responsibilities
Assist the Regional Delivery Manager in the day to day management and support of the teams including conducting regular one to one reviews, measuring KPI’s, motivating, driving performance, addressing any underperformance and supporting staff development where required.
Assist in the development of effective team based activities to meet the needs of the caseload and targets through KPI’s, customer feedback and localised delivery plans.
Provide effective coaching and mentoring to all team members to ensure that they are fully supported in all aspects of their role and that all learning and development needs are addressed.
Establish and maintain effective working partnerships with key stakeholders to ensure the effective management of programme. Manage sickness absence effectively and robustly, ensuring you are the point of contact for all sickness absence within the teams and that return to work interviews, occupational health referrals, and (where necessary) disciplinary action is carried out in line with policy and procedure.
Assist the Regional Delivery Manager with the recruitment of new team members and ensure the effective induction of all new recruits into the team, coaching and mentoring them, and providing one to one support and development.
Complete caseload reviews on a monthly basis with each team member to ensure all participants are progressing towards employment in a timely manner, agreeing remedial action as required.
Run weekly case conferencing meetings with your teams to ensure that participants are being adequately supported, allowing the sharing of ideas and best practice to progress participants towards employment.
Carry out observations / monitoring on a regular basis to review individual performance, identifying and addressing any development needs, ensuring compliance is being adhered to and quality standards are being met.
Maintain an up-to-date working knowledge of the benefit system and entitlements, local labour market, training opportunities and relevant support agencies.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.