Initial Engagement Advisor


£20,000 to £25,000

Our client believes that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs and are therefore looking to expand their employability services and looking for Initial Engagement Advisors to work on a DWP Work and Health Programme (JETS). This is a 12 month fixed term contract.

As a JETS Initial Engagement Advisor you will be an excellent communicator who will be required to develop and maintain working relationships working directly with Employment Advisors and Team Leaders to expand engagement opportunities for participants but most notably ensuring a high standard of service to participants starting on the JETS provision.

The role requires an engaging, empathetic, and motivating individual, with the ability to achieve day-to-day KPI performance. The role holder will be expected to manage a diary of newly referred participants from our stakeholders and engage them successfully on to provision and to re-engage with dis-engaged participants to ensure they have full opportunity of the services on offer. The role will involve increasing the number of participants starting on program from JCP referrals so they can engage with our services quickly and efficiently. Liaising with Shaw Trust Employment Advisors, Customers Service Team and Team Leaders across the Contract Package Area.

This will be mainly delivered remotely via phone, video conference and other digital channels.


Home based with the potential to do some face-to-face activity post COVID-19


  • Competitive Salary
  • Enhanced Pension Scheme after 6 months
  • Life Assurance x 3 of your salary
  • Enhanced annual leave

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

For further details and / or to apply for this job, please contact us today quoting Ref: JB-1992

07748 707550

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