Business Support Officer
Working for our client on the Government's Restart programme, you will be responsible for delivering a full administrative support service to the Restart contract, which will involve successful liaison with internal colleagues, stakeholders, supply chain and customers.
You will be responsible for conducting the Warm Handover and will be the first interaction with the Participant.
You will be responsible for receiving incoming handover calls between local Job Centre Plus, and Participants in a professional and timely manner.
You will create Participant records in the IT System and make key decisions and allocate workflow accordingly.
You will process any change of circumstance notifications ensuring that all relevant parties are notified of any changes and that system records are maintained appropriately.
You will be the first point of contact for Job Centre Plus and manage and/or escalate queries to Supplier Relationship Managers or Suppliers
You will provide an administrative support service to Restart
You will manage multiple mailboxes and ensure any queries are routed appropriately and monitor their progress
Previous contact centre experience is preferred
Exceptional verbal and written communication skills.
Proven experience in delivering high level customer service.
Strong computer literacy and administrative skills.
Attention to detail.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.